Bottom stain Coffee stains
Michael Salzwedel

iBurst prices to soar by 614%?

by Michael Salzwedel

2007/03/27

While Vodacom recently announced an up-to-61% drop in their mobile broadband prices, iBurst could be on the verge of dropping a bombshell on the broadband market by introducing new out-of-bundle rates up to 614% more expensive than their current rates.

This is according to a MyADSL report this morning which stated that they (MyADSL) had received correspondence regarding the rate hike. This correspondence takes the form of a letter to resellers (PDF) from iBurst boss Alan Knott-Craig and its accompanying new pricing structure (PDF). However, these rates have not been officially confirmed as they still need to be approved by ICASA.

The new rates for iBurst’s add-on data bundles are as follows:

100mb - R 110
200mb - R 209
500mb - R 495
1000mb - R 853 (614% increase)
2000mb - R 1540
3000mb - R 2145
6000mb - R 3630
9000mb - R 4950

I called iBurst to attempt to get some clarification on the matter. I first spoke to product development assistant, Candice du Plessis. She was hesitant to comment and put me through to the head of marketing, Callia Doukas, who said that she could not confirm or deny the new pricing structure because it had only just been sent to ICASA for approval. She said that MyADSL’s source was anonymous. However, the MyADSL forums reveal the source of the information as iBurst themselves, as seen from the documentation linked to above.  

iBurst recently introduced five new keenly-priced packages to the wireless broadband market and upped the in-bundle allowances across their package range. However, the proposed increases in out-of-bundle rates certainly do not represent a six-of-one, half-a-dozen-of-the-other situation. Previously, for a 1GB top-up, customers paid R139. Now, if the rates are approved by ICASA, they’ll have to pay a hefty R853. This is hardly a proportionate compromise for the higher in-bundle allowances.

With competition in the broadband arena intensifying to the extent that it is, iBurst can hardly afford to take a punch in the jaw from consumers, which is what they’ll likely get if these rates come into play.

Much interest in the speculated out-of-bundle price hikes has already been generated – there is already a 5-page-long thread on the MyADSL forums about the matter.

Last year, the head of iBurst's customer support, Ed Hall, stated in an interview that “Criticism is not a bad thing, and we are open to criticism. It keeps us on our toes.”

We hope iBurst has strong calf muscles – it seems they’ll need them if ICASA approves the new rates.

Comments

If those rates are accurate then this is totally rediculous.

Just this morning i got an email from Iburst stating they are renaming their packages and that it also comes with an increase of bandwith for free. On my particular package I was going to get an additional 500MB for free.

Looks like nothing comes for free anymore as they will probably try to make money of these ridiculous new prices for additional bandwitdh

Posted by Jean on 2007/03/27

I don't agree with 614% figure. Typical myADSL whining.

It's really just about finding the most efficient pricing strategy and aligning consumer incentives.

Looks to me like iBurst have re-thought their pricing structure to encourage users to buy larger data packages.

According to current out of bundle rates on their site, prices vary based on what your current package is. So the heaviest users (9Gb package) now get hit hardest? That can't be right. Surely "Booster Bandwidth" prices can't be applied uniformly across the board? Unless there's another plan to cater for really heavy users?

For home users who've reached their cap, the 64K throttled speed is still available so unless they do away with that, the incentive to buy extra data is reduced. Unless you hit your cap every month, in which case you're clearly on the wrong package anyway.

Posted by Darren on 2007/03/27

No Way! That is just wrong! I used iBurst (iSuck) as an alternative to Telkom (Telscum) but they are just as bad, if not worse than Telscum. Many people have complained about their billing, I was billed 2 in one month, that's 1200 smacks just gone! Never got any Invoices until I phoned them up and k*ked them out, and try using ssh with iSuck, connections timeout frequently :(

I have canceled my iSuck (iburst) account now, screw them. In any case, I never made it past the 20th with their 3G cap, I wish ICASA would do what they are supposed to do! I vote for the consumer, screw the corporations.

On Vodacom's drop in price, 61% wow, they have really been ripping us off for so long! Sad to see this type of thing happening!

Posted by Riaan on 2007/03/27

Make a comment

To prevent GottaQuirk from becoming spam central, we block the use of certain words like porn, sex etc. We apologise for any inconvenience, but can't spend our lives deleting messages left by spammy friends.

Captcha
 
Afrigator